Refund policy

Return, Refund & Exchange Policy

At Treatments, we are committed to providing quality products and a positive customer experience. Please review our return, refund, and exchange policy before placing your order.

1. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team (0328 0984881) within 48 hours of delivery. Kindly provide your order number along with clear photos or videos showing the issue.

Once the complaint has been reviewed and verified, we may offer a replacement, exchange, or refund, as appropriate.

2. Return and Exchange Eligibility

Unopened and unused products may be eligible for return or exchange within 7 days of delivery, subject to approval and the conditions outlined in this policy.

For hygiene and safety reasons, products that have been opened or used are generally not eligible for return due to a change of mind or personal preference. However, genuine quality or manufacturing defects will be assessed individually.

3. Refunds

Refunds are subject to review and approval. Please allow 7–10 business days for processing. The time required for the amount to reflect in your account may vary depending on your bank or payment provider.

4. Non-Eligible Returns

Returns or exchanges may not be accepted for:

    •  Products requested for return outside the applicable return window.
    • Products that have been used or opened, where the complaint relates only to personal preference or dissatisfaction with results.
    • Products damaged due to improper storage, misuse, contamination, or handling after delivery.
    • Products returned without prior authorization.

5. How to Request a Return, Refund or Exchange

To initiate a request, please contact our customer support team with:

    • Your order number.
    • The product name.
    • A brief description of the issue.
    •  Clear photos or videos, where applicable.

Our team will review your request and provide the next steps. Please do not send any product back before receiving return instructions.

6. Shipping Policy

We exclusively use PostEx for all our deliveries. Please verify your shipment using the official tracking ID shared with you and ensure your order is delivered through PostEx. We will not be responsible for fraudulent or unauthorized orders delivered through any other courier service.

7. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Opened or used products
  • Supplements and personal care items
  • Sale or discounted products
  • Gift cards
  • Customized or special-order items

 
Important Note

Claims made after the standard return window will be reviewed on a case-by-case basis. For assistance, please contact us through our official Instagram page @treatmentshair or via Whatsapp at 0328 0984881.